Privacy Policy

At Meera Solution ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or access platforms operated by Meera Solution, including our hosting and application deployment platform, MS HOST (available at https://host.meerasolution.com).

By using our website, availing our services, or interacting with MS HOST, you agree to the collection and use of information in accordance with this Privacy Policy. We reserve the right to modify this Privacy Policy at any time, and such modifications shall be effective immediately upon posting on our website.

1. MS HOST Platform

MS HOST is a hosting and application deployment platform operated/developed by Meera Solution and is available at https://host.meerasolution.com.

When you use MS HOST, create an account, deploy an application, purchase a hosting or deployment service, contact support, or otherwise interact with MS HOST, this Privacy Policy applies to the personal information collected and processed in connection with those services.

MS HOST is operated and developed by Meera Solution. Additional service-specific information, terms, and policies for MS HOST are available on the MS HOST website:

• MS HOST Platform: https://host.meerasolution.com

• MS HOST Privacy Policy: https://host.meerasolution.com/privacy

• MS HOST Terms & Conditions: https://host.meerasolution.com/terms

• MS HOST Pricing: https://host.meerasolution.com/pricing

• MS HOST Refund Policy: https://host.meerasolution.com/refund-policy

2. Information We Collect

Depending on how you interact with Meera Solution and MS HOST, we collect only the information reasonably necessary to provide our services:

• Personal Contact Information: Name, email address, phone number, organization name, and postal address provided when contacting us, requesting a consultation, or registering an account.

• Account & Profile Information: Username, encrypted credentials, and account settings created when registering on our platform or MS HOST.

• Billing & Customer Information: Billing name, billing address, tax identification (where required), order records, and transaction IDs associated with service purchases or hosting subscriptions.

• Technical Information: IP address, browser type, device identifiers, operating system, and standard server logs generated automatically when you access our website or platform endpoints.

• Deployment & Configuration Data: Technical configuration parameters, container specifications, domain names, build logs, and environment variables necessary to provision and run your applications on MS HOST.

• Customer Content Separation: Any application code, databases, or media uploaded or deployed by customers through MS HOST remains the property of the customer. We process such customer content solely in our capacity as a hosting infrastructure provider to fulfill service operations.

• Support Communications: Inquiries, feedback, support tickets, and correspondence you send to our support team.

• Cookies and Analytics: Basic cookies and browser storage used to maintain your authenticated session and analyze aggregated website performance.

3. Payment Information & Payment Processors

Payments for services offered through Meera Solution and MS HOST may be processed through third-party payment service providers, including Razorpay and, where applicable, PayPal.

Payment service providers may collect and process payment-related information (such as credit/debit card details, net banking credentials, UPI identifiers, or billing tokens) in accordance with their own privacy policies and applicable financial regulations. You can review the Razorpay Privacy Policy and PayPal Privacy Statement for information on how they handle financial data.

Meera Solution does not intentionally store complete payment card details such as full card numbers or CVV information on its own servers. All electronic payment transmissions are secured and tokenized directly by our authorized payment gateway partners.

4. How We Use Your Information

We use collected personal and technical information strictly for legitimate business and operational purposes:

• To create and manage customer accounts on our website and MS HOST.

• To deliver custom IT development, DevOps automation, cloud consulting, and MS HOST application deployment services.

• To process orders, verify billing transactions, and provide official receipts and invoices.

• To manage deployments, route domain traffic, and maintain server infrastructure reliability.

• To provide customer support, respond to inquiries, and troubleshoot technical incidents.

• To send critical service-related communications, system alerts, and administrative updates.

• To monitor system health, detect and prevent infrastructure abuse, mitigate security threats, and safeguard our networks against fraud.

• To meet legal, financial, accounting, and regulatory obligations under Indian and applicable international laws.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. Information is disclosed solely in the following defined circumstances:

• Authorized Service Providers: Trusted third-party vendors who provide infrastructure hosting, automated deployment systems, payment gateways (Razorpay, PayPal), transactional email, or technical monitoring services, bound by strict confidentiality obligations.

• Legal & Regulatory Compliance: When disclosure is required by applicable laws, court orders, government requests, or to enforce our legal terms and protect the rights and safety of our users.

• Business Continuity: In the event of a merger, corporate reorganization, or transfer of business operations, where customer records may be transferred to a successor entity under equivalent privacy protections.

• With Your Explicit Consent: Whenever you expressly direct or authorize us to share information with a third party.

6. Data Security

We implement appropriate technical and organizational safeguards, including SSL/TLS transport encryption, access controls, network firewalls, and continuous monitoring, to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we employ industry-standard security practices, no electronic transmission or data storage can be guaranteed 100% secure.

7. Your Rights

Subject to applicable data protection laws, you possess the right to:

• Access: Request access to the personal data we hold about you.

• Rectification: Request correction of inaccurate, incomplete, or outdated details.

• Deletion: Request erasure of your personal data where retention is no longer legally or operationally required.

• Objection & Restriction: Object to or restrict specific processing activities where applicable.

• Data Portability: Request a copy of your account profile data in a structured, readable format.

8. Cookies and Tracking Technologies

We use essential session cookies and performance telemetry to maintain logged-in states, remember basic preferences, and evaluate website performance. You can configure your browser to decline non-essential cookies; however, disabling certain cookies may impact the usability of certain dashboard or platform features.

9. External Websites & Links

Our website and platform documentation may contain links to external sites. We are not responsible for the privacy practices, policies, or content of external third-party sites and encourage you to review their respective privacy notices.

10. Children's Privacy

Our services and platforms are intended for adults and professional business use. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal information, please notify us to have it promptly deleted.

11. Changes to This Privacy Policy

We may periodically revise this Privacy Policy to reflect updates in our operational practices, platform features, or legal requirements. Material updates will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.